Terms & Conditions

 

Website Terms and Conditions of Sale

 


Our Agreement

These Terms and Conditions of Sale (“Website Terms”) are the terms which apply when you access the website http://www.graftonsbeauty.co.uk/home/index.html {the “Website”} or place orders to purchase any of the Products and Services made available to you on the Website.

These Website Terms should be read alongside, and are in addition to our Privacy Policy (accessible online at http://www.graftonsbeauty.co.uk/privacy-policy/index.html) and Promotional Terms and Conditions if applicable.

This Website is intended for purchase of consumer beauty Products. It is intended for use by retails customers only and should not be used by business customers.

For the purpose of the Terms and Conditions, Products means all products which are sold by us on this Website.

Please read these Website Terms carefully and print a copy for your future reference. By ordering a Product from us, you have read, understood and agree to these Website Terms, the Privacy Policy and Promotional Terms (if applicable).

These Website Terms are available only in the English language and are governed by English law.

If you do not agree to these Website Terms, you must not order any Product from us via this Website.

About Us

Graftons Beauty (referred to in these Website Terms as ‘we’ or ‘us’) is a company registered in England and Wales, registered company number 3279497. The address is 301 Relay Business Park, Tamworth, B77 5PT, England. Telephone number: 01827 280080, Email: sales@graftons.co.uk.

Should you have any queries about these Website Terms, please contact us using the details below:
Post: Graftons Beauty, 301 Relay Business Park, Tamworth, B77 5PT, England
Telephone: 01827 280080
Email: sales@graftons.co.uk

About You

By ordering Products and Services from us, you confirm that you are:
{a} Over 18 years old
{b} You are a retail consumer

Graftons Beauty will not accept responsibility or liability for the misuse of any product sold by way of this website.

Product Descriptions and Pricing Information

All Product descriptions and illustrations shown on the Website are provided in good faith but are intended for guidance and illustration purposes only. Actual Products may vary accordingly.

All prices shown on the Website:
(a) are in GB pound sterling
(b) exclude Value Added Tax (‘VAT’), VAT will be added to the total order value
(c) VAT will be added to the total order value

Products are subject to availability and the presence of a Product on the Website does not guarantee that such as Products will be available for purchase.

Pricing and availability for our Products may change on a day to day basis on the Website. We reserve the right to add or delete Products and to increase prices at any time.

The Website contains a large number of Products, it is possible that, despite our reasonable efforts, some Products display on the Website may be incorrectly priced or contain an incorrect description. If we discover a price or description error on the Products you have ordered, we will inform you of the error. We will give you with option to continue to purchase the Products at the correct price or product description, or you may cancel the order in which event we will reimburse the price paid by you.

We will not process the order until a mutual decision has been made. If we are unable to contact you using the contact details you have provided during the order process, we will treat the order as cancelled and notify you in writing.

Where a Product ceases to be available after the date of your order, we shall try and contact you to inform you. If the Product is no longer available, you may select an alternative Product (subject to availability), if the price of the alternative Product if different, we shall inform you of the new price. Following notification, under this clause you may either choose to accept the alternative Product at the new price, or you may cancel the order in which event we will reimburse the price paid by you.

How to order Products, order confirmation process?

Your order via the Website constitutes an offer to us to purchase Products. All orders are subject to availability and acceptance by us.

You will be able to search for Products by using one of the categories or site search feature, you can select Products from the search results page. You can select the quantity of products you wish to purchase and add the product to your Basket.
The Basket will display the final price, including VAT and the applicable delivery charge.
You will be asked to login to your account on the Website. Once you have logged into your account, you can amend your shipping and billing details.
Once you are happy with your choices and entered the all required information, you will be asked to proceed to pay for the Products by clicking on the button ‘Pay Now’. Having completed the payment details and authorisation, the details will be passed submitted to us.

Once the order has been placed for the Product, you will receive an automated order confirmation email that the order has been received. It does not represent a legally binding contract and does not constitute acceptance by us.

Your offer is accepted by us and becomes legally binding when we deliver the goods and confirm availability of both Products.

Following your order may contact you by telephone or email for the following reasons:

1. To advise you of any problems with your order
2. To offer a substitute product or offer a refund

Registering for an account
Payment Information

We accept most major credit and debit cards.

If we suspect than an order is fraudulent we reserve the right to make additional checks and cancel the order if necessary.  

Promotion Codes

'Promotion Codes’ entitle you to an online exclusive saving to new orders placed on this Website.

All Promotion Codes are subject to ‘Promotional Terms and Conditions’.

Promotion Codes are valid for orders exclusively online and valid exclusively for trade and professional customers only.

Promotion Codes may be valid on specific Products and Services, and may be withdrawn at any time.

Only one Promotion Code may be used per order.

Promotion codes cannot be used in conjunction with any other promotion including sales or discounted items.

Grafton Beauty reserves the right to decline an order where, in our opinion, a Promotion Code has been misused or is invalid for the order placed.

In the event of product returns, a refund will be offered for value of original purchased, once the discount has been applied. This excludes delivery charge, gift wrapping and or gift card cost.

In the event of a product exchange, the Promotional Code will not be applied to replacement items. If the offer is still valid, you will be able to place the order using the original Promotion Code.

Delivery

The Standard delivery charge for most parts of the UK is £3.95.

Free delivery and Standard delivery prices exclude any excessive large or heavy items.

For Next Day delivery, orders must be placed before 11.00am GMT.

Special delivery charges can be quoted upon request.

We do not deliver to the Channel Islands, Offshore Islands, Highlands, Scottish Islands and outside of the United Kingdom.

Once your order has been received, we aim to dispatch all standard orders within 3-5 working days.

All delivery dates and times are displayed on the Website are for indicative purposes only.

We will notify you if any Products or Services are unavailable at time of despatch and where possible, an alternative will be offered.

We cannot be held responsible for any delay in delivery caused by the supplier, the carrier or other party.

The Products will be your responsibility at the point when delivery has been fulfilled, all items are fully checked, tested and set up to professional standards before dispatch.  

Claims arising from damaged goods in transit must be brought to the attention of Graftons Beauty in writing within 3 days of goods receipt. Claims made outside of this period will not be accepted. 

Claims arising from goods shortages must be brought to the attention of Graftons Beauty in writing within 3 days of goods receipt. Claims made outside of this period will not be accepted. 

Cancellations of orders

Your right to cancel an order starts from the date we confirm your order.

If the Products have already been delivered to you, you have a period of seven working days in which you may cancel, starting from the day after the date you receive the order.

In order to cancel your order, you must contact us in writing via;
Post: Graftons Beauty, 301 Relay Business Park, Tamworth, B77 5PT, England
Email: sales@graftons.co.uk 
You may wish to keep a copy of your cancellation request for your own records.

If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

You will receive a full refund of the price paid by you for the Products or Services, please note delivery charges are non-refundable.

We will process the refund due to you as soon as possible, in any case, within 30 calendar days of the day from which you gave us notice of cancellation of your order.

If the Products or Services were delivered to you;
{a} You must return the Products or Services to us as soon as reasonably possible, as in the same state they were received in.
{b} Unless the Products or Services are faulty, or not as described, you will be responsible for the cost of returning the Products or Services to us.
(c) You have legal obligation to take reasonable care the Products or Services whilst in your possession. 

Returned goods

Faulty or Damages

On the rare occasion you receive a damaged or faulty Product or Service, please contact us for advice before returning at sales@graftons.co.uk. Please ensure that you include your order number in the email.

All damaged or faulty Products or Services should be returned within 14 days from purchase and accompanied with proof of purchase. Damaged or faulty goods will be exchanged or refunded.

Any returns outside of this period will be exchanged or refunded at our sole discretion.

Any non-electrical Products returned to us after 3 months, whether faulty or non-faulty will not be exchanged or refunded, these Products will be disposed of.

All electrical Products are covered by a 12-month guarantee. If you experience any problems with your electrical purchase, please contact us at sales@graftons.co.uk.

Goods Ordered Incorrectly

In exceptional circumstances, if Products or Services have been ordered online in error, we accepted returned goods with a 10% handling charge, under the following conditions;
(a) The item must be in perfect resalable condition.
(b) A request must be made to us within 14 days of Product or Service receipt.
(c) No returned goods will be accepted unless a returns authorisation has been provided. The appropriate reference number must be quoted on all accompanying documents or correspondence.
(d) For your own protection, please obtain a proof of postage from the carrier as we accept no responsibility of lost parcels sent by you.

All Other Returns

Products or Services which are included in our ‘Gift with Purchase’ promotions, cannot be exchanged or refunded, unless the full offer is returned.

We cannot accept returns for beauty accessories such as and not limited to; nail files, cuticle care tools which have been opened or used. These restrictions are a protective measure for the benefit of our customers.

Complaint handling policy

Should you be unhappy with a Product or Service, order process or delivery, please contact our Customer Service Team on:

Address:
Graftons Beauty Ltd.
301 Relay Drive
Relay Business Park
Tamworth
Staffordshire
B77 5PT

Email:
sales@graftons.co.uk

We promise to acknowledge and do everything we can to handle your complaint in a fair and honest way, keeping you informed every step of the way.